Who we are

We are MegaFab. MegaFab is the combined entity of Piranha, W.A. Whitney, and Bertsch brands. Our website address is: https://piranhafab.com .

What personal data we collect and why we collect it

While you visit our site, we’ll track:

• • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed, and related products
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We use Cookies to keep track of shopping cart contents and other functions while you’re browsing our website.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes, such as, to:

• • Send you information about your account and order
  • Respond to your requests, including refunds and (unlikely) complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages

If you create an account, we will store your name, shipping and billing address(es), email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store your order history so you can easily re-order the products you need.

We will also store comments or reviews, if you choose to leave them.

Comments / Product Reviews

When visitors leave comments or product reviews on the website we collect the data shown in the comment or product review form, and also the visitor’s IP address and browser user agent string to aid in spam detection and reduction.

Media

If you upload images to the website, you should avoid uploading any publicly available images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website – but, of course, this is not the case with privately uploaded photos such as you may send directly for technical support.

Contact forms

When visitors submit a contact form on our website, we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to aid in spam detection and reduction. By submitting the form(s), you consent to the collection, processing and use of your data. The data is processed, stored and used to process your request as well as for advertising purposes in so far as this is permitted without consent. You can cancel this use at any time by contacting us.

Cookies

If you submit a form on our website you may opt-in to saving your name and email address in Cookies. These are for your convenience so that you do not have to fill in your details again when you use that form again.

If you have an account and you log in to this site, we will set a temporary Cookie to determine if your browser accepts Cookies. This Cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set several Cookies to save your login information and your screen display choices.

For more detailed information, see our Cookie Policy page.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use Cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your data

• To provide and maintain our Service to you.
• To help us understand how Customers use our website on an individual and aggregate basis, in order to improve it.
• To help with customer service needs, such as troubleshooting issues that you report to us.
• To contact you with important account notifications, such as a failed payment.
• Other research and analytical purposes such as Service performance, Customer behavior and retention, and common navigation through the website.

Who we share your data with

We may share your information with service providers or contractors who perform actions or functions on our behalf, but only as necessary to provide and maintain the service to you. For example, we must share your billing information with our merchant account provider in order to charge you for products, and to  transmit order and product data across our systems.

We may also share your information for legal reasons, such as:

• Meeting applicable laws, regulations, legal processes, or enforceable governmental requests.
• In response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
• Detecting, preventing, or otherwise addressing fraud, security, or technical issues.
• Protecting against harm to the rights, property or safety of MegaFab, our Customers, or the public, as required or permitted by law.
• Enforcing applicable Terms of Service.
• Additional services used to improve your experience with our website as follows:

• Online Orders

The data you enter in the online store is used to carry out the order and stored according to statutory retention periods, including for tax purposes. The data is also used for commercial purposes by MegaFab and its affiliates to the extent permitted by law without the consent of the person concerned. You can cancel this use at any time by contacting us.

Email Marketing

In order to respond to your interests, your email address is used to send you information about our offerings using Mailchimp. When requesting our mailings, your IP address is saved along with the date of registration to enable us to substantiate the right to send you offers. For optimization of email communication, we evaluate the usage behavior (for example, link A was clicked by 75% of all mailing recipients). You can terminate mailing immediately, without giving reasons. To do this, click on the unsubscribe link included at the end of each mailing. Mailchimp’s policies may be found at the URL as follows: https://mailchimp.com/legal/privacy/

Data Transfer

MegaFab uses services provided by Zapier in order to synchronize data between servers. Zapier’s policies may be found at the URL as follows: https://zapier.com/help/data-privacy/

Data Backup

In addition to MegaFab’s internal data backups, we use services provided by Automattic for data backup and recovery. Automattic policies may be found at the URL as follows: https://automattic.com/privacy/

Payments

We accept payments using Braintree/PayPal. When processing payments, some of your data will be passed to Braintree/PayPal, including information required to process or support the payment, such as the purchase total and billing information. For more details, please see the PayPal Privacy Policy at the URL as follows: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Analytics

MegaFab uses analytics services by Clicky Analytics, Google Analytics, Microsoft Ads, and our own server logging systems. The following information is sent to their servers by default when visiting our website.

• • URL & Title of pages viewed
  • URL & Title of any links that are clicked on pages viewed
  • Referrer
  • User agent
  • Browser language
  • Screen resolution
  • x/y coordinates of mouse events
  • Your IP address
  • Unique ID tracking Cookie (“UID”)

Their respective privacy policies are available as follows:

• • Clicky Analytics: https://clicky.com/terms/privacy
  • Google Analytics: https://policies.google.com/privacy
  • Microsoft Ads: https://about.ads.microsoft.com/en-us/resources/policies/microsoft-advertising-privacy-policy

Google

The following information describes our use of Google services which may affect you.

Google Analytics

We use Google Analytics from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Analytics works with text files saved on your device (Cookies) to obtain information about your web usage. Google uses this information on our behalf to provide us with evaluations of website usage, reports on website activity and other services.

Data collected by Cookies from your website usage is usually transmitted for analysis to the Google server in the USA and stored there. You can prevent this processing by taking the following measures:

• • • You may set your browser so that no Cookies are stored. However, this can lead to our website not being fully functional.
    • You may prevent the data collection by means of a browser add-on from Google. You can find the add on here: http://tools.google.com/dlpage/gaoptout?hl=en .

For more information about privacy at Google, please visit https://policies.google.com/privacy.

Google Ads Remarketing

We use Google Ads Remarketing functions from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Remarketing allows us to show you only those products that really interest you when you visit websites that are part of the Google Display Network (GND).

Cookies are stored by your browser in order to recognize you when you visit GND websites. By analyzing your use of the website, you will then be shown advertisements for the products you have already viewed or which may be of interest to you.

To prevent Cookies from being stored for remarketing purposes, you can adjust settings on personalized advertising at http://www.google.com/settings/ads.

Google Ads Conversion Tracking

We use Google Ads conversion tracking function from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Conversion Tracking allows us to track what happens after a user accesses our ad. For example, to find out whether a product is being purchased or request for proposal is made. By clicking on our Google ad, a Cookie is stored on your device to enable this function. There is no personal reference. To prevent Cookies from being saved for conversion tracking, you can adjust the settings in your browser.

Further information on conversion tracking can be found at the URL as follows: https://support.google.com/adwords/answer/1722022

Microsoft / Bing Ads

Microsoft Ads Remarketing

We use Microsoft Ads Remarketing functions which allow us to show you only those products that really interest you when you visit websites that are part of the Microsoft Ads Network.

Cookies are stored by your browser in order to recognize you when you visit websites or applications serving Microsoft ads. By analyzing your use of the website, you will then be shown advertisements for the products you have already viewed or which we believe may be of interest to you. To prevent Cookies from being stored for remarketing purposes, you can adjust settings on personalized advertising at the URL as follows: https://privacy.microsoft.com/en-US/privacystatement

Microsoft Ads Conversion Tracking

We use Microsoft Ads conversion tracking functions. Conversion Tracking allows us to track what happens after a user accesses our ad. For example, to find out whether a product is being purchased or request for proposal is made. By clicking on our ad, a Cookie is stored on your device to enable this function. There is no personal reference. To prevent Cookies from being saved for conversion tracking, you can adjust the settings in your browser.

Further information can be found at the URL as follows: https://privacy.microsoft.com/en-US/privacystatement

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. Users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How we protect your data

MegaFab takes all necessary technical and organizational safety precautions to protect your personal data from loss and misuse. To ensure this, your data is stored in a secure operating environment that is not publicly available. Your personal data is encrypted for transmission. Credit card details are not stored on our servers, but processed directly via the corresponding payment institution. If you wish to contact us by email, please be advised that the confidentiality of the transmitted information is not guaranteed. Due to the nature of email, the content of emails can be intercepted by third parties. We therefore recommend that you send us confidential information only by mail, or using a secure contact form on our website.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you. We make strong efforts to limit access only to those needing the information to fulfill services, enhance offerings, or maintain our systems.

What rights you have over your data

If you have an account on this site, or have submitted comments, reviews, or contact forms, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.